location

Where are you based?

We are head-quartered in London, UK with an office in Hong Kong but we work with clients worldwide. Our main warehouse is in Leeds in the North of England.

 

Where can I buy your products?

As well as buying our products on our site, you can find our greeting cards and social stationery at these wonderful brick and mortar stores - click here to find a shop close to you. 

 shipping

How long does it take for my order to be processed?

Standard stationery orders are usually processed between 1 to 2 business days. Wedding stationery that has to be personalised can take between 2 to 6 weeks depending on the level of customisation.

 

Where do you ship to?

We ship to most countries worldwide.

 

How long does it take to ship overseas?

Standard stationery orders will take approximately 7 working days using Royal Mail.  If you would like to upgrade your shipping to an International Courier please contact us so we can give you the most accurate quote.

 

 tax and payment

Do you charge VAT (sales tax)?

For all orders within the European Union, VAT of 20% applies. This is included within the price listing for each product. We are not required to collect VAT on any orders outside the European Union and therefore this cost will be deducted at checkout.

 

What are your payment methods?

We take payment by debit card, credit card, Paypal and bank transfer.

 

 Returns 

What is your returns policy?

We hope that you love our products as much as we do. However, if you are unhappy, please email us at sales@berinmade.com to let us know and we will be happy to issue a refund or an exchange for a different product. All refunded or exchanged items must be made within 28 days of receipt and we will only accept products that are unopened. Once we have received the product, we will notify you via email and issue a refund or exchange. Please note that shipping fees are not refundable.

 

What if the goods we receive are damaged?

We pack each order carefully. However, once the package leaves our hands, we are unable to control how it is handled by the post office or courier service and sometimes an accident can happen. If this is the case, please let us know within 5 days of receipt by email and we will do our best to resolve the issue. Please do not dispose of any damaged products without our consent.

Please note that any damaged or faulty goods must be notified to us by email within 5 days of receipt. Once we have checked and verified any defects or faults, we will issue a refund!

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